The Outbound associate is responsible for contacting customers or soliciting orders for Membership Programs. Provides customer service to help solve any issues with a customer’s order. The associate is cross-trained on Customer Service and order entry functions. Also, handles orders from customers calling in to place them. Strives to meet sales goals as stipulated by supervisor.
Call Customers, follow up to assure satisfaction, and respond to queries
Preliminary Customer Service contact – transfer all service complaints to the appropriate department
Ensure customers are satisfied with their order before offering Membership Program
Up-sell Membership Programs by offering programs according to a script
Achieve desired sales goals of the Membership Programs, while adhering to compliance and quality guidelines
Inform customers of current promotions or discounted products
Display a courteous demeanor to every customer
Comply with Federal regulations in regards to Telemarketing
Read the script according to disclosures set forth by Federal regulations
Maintain PCI compliance per AmeriMark’s policy
Handle inbound orders when needed
Perform data entry of orders
Enter names, addresses, purchases, payment methods, and reactions of customers into computer database system
Input daily sales, log calls, and complete customer survey sheets
Inform customers of current promotions or discounted products
Process and handle creations and cancellations of catalog requests
Perform inbound Customer Service duties pertaining to customer concerns regarding company products and services
